Due to its importance to the Ministry of Commerce and Industry, Balagh Tejari has been chosen to have a usability test to enhance the service and provide a better experience for users while using the mobile application.
A usability test is intended to determine the extent an interface facilitates a user’s ability to complete routine tasks. Typically the test is conducted with a group of potential users on-site with portable equipment. Users are asked to complete a series of routine tasks. Sessions are recorded and analyzed to identify potential areas for improvement to the mobile application.